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FAQ

If you can't find your answers here, please contact Rilek Helpdesk at 03 - 8996 0749.

FAQ1 : What is RILEK?

FAQ2 : What kinds of services are available from RILEK?

FAQ3 : Will I be charged when using RILEK services?

FAQ4 : What kind of benefits do you get from using RILEK services?

FAQ5 : Who are eligible to use the services?

FAQ6 : How do I register to use RILEK services?

FAQ7 : How do I use the RILEK services?

FAQ8 : How is my electronic payment protected?

FAQ9 : Can I still access the RILEK services while I am outside the country?

FAQ10 : What do I need to do if I encounter any problems with the RILEK services?

FAQ11 : How do I know that my transactions have been successful?

FAQ12 : Can I register more than one TNB bill using the same username?

FAQ13 : Can I make partial payment for my bills or summonses?

FAQ14 : What if I forget my PIN or password?

FAQ1 : What is RILEK?
RILEK is the abbreviation for 'Rangkaian Interaktif Elektronik Kerajaan' or Electronic Government Net. In conjunction with the initiatives of 'eServices', is one of the six Malaysia's Electronic Government Flagship Application. This revolutionary project is to provide the convenience to the public to have interactive access with government agencies.


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FAQ2 : What kinds of services are available from RILEK?
At this current moment, RILEK offers the following services:
- JPJ General Summons Information Inquiries and payment of summonses.
- PDRM General Summons Information Inquiries and payment of summonses.
- Demerit Points Information. (KEJARA)
- Tenaga Nasional Berhad bill payments and inquiries.
- Telekom Malaysia bills payments.
In the near future, our business strategy will focus on expanding more on e-government services such as (DBKL, MOH etc) and other public utility services.

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FAQ3 : Will I be charged when using RILEK services?
No charges will be applied when registering. However, for each transaction you will be charged a transaction fee of RM2.00.

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FAQ4 : What kind of benefits do you get from using RILEK services?
The benefits from using RILEK services are easy, reliable and secure, which are:
- You can view; check your account status on your bills and summons, including previewing your payment history.
- All payment will be automatically credited from customers account.
- You will able to check and make payments 24 hours a day either from home, office and other convenient location that has access to the internet.
- You don't need to queue up at counters or go through traffic congestions to make any kind of payments.

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FAQ5 : Who are eligible to use the services?
The service is open to the public, who has the access to the Internet and also owns a credit card (Visa or Mastercard) in order to make any payments. To those who doesn't have access to the internet, they can transact via using our RILEK kiosk, which a located at public venues.
In the near future, plans are being developed to implement the use of MyKad and ATM at our kiosk.

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FAQ6 : How do I register to use RILEK services?
Registration is only applicable when you want to view your PDRM Traffic Summons (online registration) and for doing bankruptcy search (must contact our Helpdesk).

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FAQ7 : How do I use the RILEK services?
Go to www.rilek.com.my. At our website homepage, click the service of your choice (represented by respective government agencies logo).To log in or for any further next action, please always refer and click the Menu Bar at the top of the page.

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FAQ8 : How is my electronic payment protected?
We use the latest 128 byte encryption technology, SET protocol and MOSET to avoid any payment information to be accessed, change or copied.

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FAQ9 : Can I still access the RILEK services while I am outside the country?
Yes, you can use the RILEK services anywhere in the country as long as you have access to the internet.

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FAQ10 : What do I need to do if I encounter any problems with the RILEK services?
You can contact our helpline services at 03-8948 0008 or you can email to us at jasmine@komms.com.my.

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FAQ11 : How do I know that my transactions have been successful?
Once your payment process is successful, the system will display as message and receipt of the successful transaction.
You will also have the option to refer to your 'Transaction History', whereby you can verify and print the receipt from the system.

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FAQ12 : Can I register more than one TNB bill using the same username?
Yes, you are allowed to register up to 3 TNB bill (different names) using the same username.

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FAQ13 : Can I make partial payment for my bills or summonses?
You are not allowed to make partial payments for bills or your summonses.

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FAQ14 : What if I forget my PIN or password?
Call our hotline at 03-8948 0008 to retrieve your login name and password.

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FAQ for PDRM Traffic Summons is available in PDRM page.

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